Refund policy

At NEWEVA, every item is made-to-order through our print-on-demand partners. Because each product is custom produced only after an order is placed, we cannot accept returns or exchanges for reasons such as choosing the wrong size or color, or changing your mind.

Damaged or Defective Orders

If your item arrives damaged, has a manufacturing defect, or you receive the wrong item, we will gladly offer a free replacement or a refund.

To submit a claim, please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• A clear photo showing the problem - upload up to 5 photos or videos of the product. Accepted image formats include JPEG, JPG, and PNG (up to 15 MB each), or one video in MOV or MP4 format (up to 250 MB).

There is no need to return the damaged or defective product.

Order Issues & Support

Customer satisfaction is important to us. If you have any questions or concerns about your order, please reach out to our support team at newevaapparel@gmail.com and we will be happy to assist you.